My last post about Kanban in the wild was focused on Disney World. For this case study, we are going to look at the standard restaurant. But, first, a key…
Case study key
- Dining parties == Task/User Story/Issue
- Waiting List == Backlog (usually with estimated wait times listed)
- Reservations/Call Ahead == Special class of service for task/user story/issue (eg. expedite/fixed date)
- Tables == In Progress Dining groups (WIP limit applied)
- Bussed & Cleaned table == Deployment
- Cycle Time == The length of time you are seated at the table
- Lead Time == The length of time you are in the restaurant (waiting + seated)
